FAQs & Policies
Frequently Asked Questions
How do I order?
Order online for pickup Tuesday-Saturday at Shades of Lavender Farm, or delivery/pickup in SW Portage. Orders close 48 hours before pickup - sourdough asks us to slow down and savor the process.
Why the 48-hour lead time?
Because your bread doesn't exist yet! Everything is baked to order with wild yeast, and real fermentation can't be rushed. When you order, you're reserving a loaf that's about to begin its journey.
Can I change or cancel my order?
Anytime before ordering closes, 48 hours ahead of your pickup day. After that, your bread is already becoming bread - we will do our best, but there are no guarantees.
What if I miss my pickup?
Reach out as soon as you can and we'll try to arrange another day that week. Orders not picked up within 2 days are donated and aren't eligible for a refund.
Do you take returns?
Food items, no - everything is perishable and baked fresh for you, so all sales are final. But if something isn't right, tell us within 24 hours with a photo and we'll make it right with a replacement or store credit. We stand behind every loaf. Unopened pantry items and unused tools can be returned within 7 days with receipt.
Do you ship?
Yes! We're a fully MDARD-licensed bakery and many of our goods travel beautifully. We quote shipping individually so you never overpay - reach out with what you'd like and where it's headed.
What's in your bread?
Our recipes all start with clean ingredients we can feel good about. Unenriched Flours / Organic flours, Water, Sea Salt, and our Organic Sourdough Starter - no artificial flavors, colors, or enriched flours - Ever. Life's too short to give up the good stuff, so lets make the good stuff better.
Are your products allergy-friendly?
Everything is made in one kitchen that works with wheat, dairy, eggs, and nuts, so we can't guarantee against cross-contact. Full ingredients are on every label and product listing - and always ask if you're unsure.
Do you do wholesale?
We do - in limited quantities. We are a small batch artisanal bakehouse which means our items are hand crafted to order, so wholesale orders need 72 hours' notice. See our Wholesale page to inquire.
Can I learn to bake this myself?
Absolutely. Sourdough classes run at the farm - small, hands-on, and built to give you skills that last lifetimes. If you don't see what you're looking for on our calendar, send us a message and we'll see what we can do! We also offer private classes you can inquire about.
Full Refund & Return Policy
Baked goods & perishables. Because everything is baked to order and perishable, all sales are final - we can't accept returns on food items. But if something isn't right, we want to know: reach out within 24 hours of pickup with a photo, and we'll make it right with a replacement on the next bake or a store credit. We stand behind every loaf. Order changes & cancellations. Orders can be changed or canceled anytime before ordering closes - 48 hours before your pickup day. After that, your bread is already becoming bread - we will do our best but there are no guarantees. Missed pickups. If you can't make your pickup day, let us know as soon as possible - we'll do our best to arrange another day that week. Orders not picked up within 2 days are donated, and not eligible for a refund. Classes. Full refund if you cancel 7+ days before class; within 7 days, we'll transfer your seat to a future class or issue credit. No-shows can't be refunded. If we cancel a class, you choose: full refund or a seat in the next one. Pantry items & baking tools. Unopened shelf-stable items and unused tools may be returned within 7 days with receipt for refund or exchange. Wholesale. Wholesale terms are handled through your invoice agreement - reach out directly with any issues.
Shipping
Yes, we ship! Wild Hearts Bakehouse is a fully MDARD-licensed bakery, and many of our goods travel beautifully - though some ship better than others. (Sourdough loaves and pantry items are seasoned travelers; frosted things prefer to stay home.) Because every order is different, we quote shipping individually so you're never overpaying. Reach out with what you'd like and where it's headed, and we'll put together a quote - usually within a day. English muffins, sandwich loaves, cookies, pancake mixes, coffee, and cotton candy are favorites for shipping; if you're not sure whether something travels well, just ask.